Frequently Asked Questions
Eyewear Repairs
What types of eyewear can be repaired?
Our skilled technicians can repair various types of eyewear, including sunglasses, eyeglasses, prescription reading glasses, and most ski goggles. We have access to parts from numerous brands we carry.
Is there a warranty on repair work?
Yes, all repairs are guaranteed for 60 days from the date of delivery. This warranty covers any breakage occurring at the same spot we repaired.
Will repaired glasses be as strong as new ones?
Yes, our repair process often results in a bond stronger than the original. We use advanced techniques to ensure durability and longevity.
Will the repair area be noticeable?
We strive to make repairs as inconspicuous as possible. Our precise techniques focus on the specific repair area, minimizing any visible marks.
Why can't my local optical store fix my eyewear?
Many local optical stores prioritize selling new frames over repairs and may not have the specialized equipment or expertise required for certain repairs. We specialize in comprehensive eyewear repairs.
Can I transfer my old lenses to a new frame?
Transferring old lenses to a new frame is challenging due to the precise measurements required for each frame. Even minor adjustments can affect vision clarity. We recommend either repairing your current frame or getting new lenses with your new frame.
How much does it cost to fix broken eyewear?
Repair costs start at $25, depending on the extent of the damage. Once we assess your eyewear, we'll provide a detailed quote.
Can titanium frames be repaired?
Yes, our technicians have developed specialized methods to repair titanium frames effectively, ensuring both strength and aesthetics.
How does the repair process work?
Simply send us your damaged eyewear. Once received, we'll assess the damage and provide a quote. Upon your approval and payment, we'll proceed with the repair and return your eyewear promptly.
How long will it take to get my repair quote?
After receiving your eyewear, please allow 2-3 business days for us to assess the damage and send you a quote via email.
Once I approve the repair, how long will it take to get my item back?
After payment, we aim to complete repairs promptly. The repaired item will be shipped back using your selected shipping method, and you'll receive a tracking number upon dispatch.
What if I'm not satisfied with the repair?
Your satisfaction is our priority. If you have concerns about the repair, please contact our customer service team to discuss a resolution, which may include re-repairing the item.
What if I decide not to proceed with the repair?
If you choose not to proceed after receiving the quote, you'll only be responsible for the return shipping fees.
What is your cancellation policy on repair orders?
Once a repair order is approved and payment is made, cancellations are not accepted as work begins promptly to ensure timely returns.
What happens if I don't respond to the repair estimate?
If we don't receive a response within a specified timeframe, we'll return your item, and you may be responsible for return shipping fees.
Prescription Orders
How can I order prescription lenses?
After selecting your desired frames, upload your prescription during checkout or email it to us. We'll confirm the details before processing your order.
Can you make lenses for any prescription?
Yes, we can fulfill most prescriptions, including single vision, bifocals, and progressive lenses. If your prescription is highly specialized, our team will confirm availability.
How long does it take to process a prescription order?
Typically, lens manufacturing and installation take 3–7 business days, depending on the complexity. You'll receive updates and tracking once your order ships.
Can I send in my own frames to get new lenses?
Absolutely! Just send us your frames and prescription details. We’ll evaluate your frame’s condition and confirm that it’s suitable for new lenses.
What happens if the prescription is filled incorrectly?
Customer satisfaction is our priority. If there’s an error on our part, we’ll remake the lenses at no additional cost. Please reach out within 7 days of delivery.
Shipping & Returns
Do you ship internationally?
Yes, Vision Specialists Corp. ships globally. Shipping rates and delivery times vary by location and will be calculated at checkout.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships. You can use it to monitor the delivery status in real time.
What is your return policy?
If you’re not satisfied with your purchase, you may return it within 14 days for a refund or exchange. Prescription lenses are non-refundable unless there is an error on our part.
How do I start a return?
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. We’ll guide you through the next steps.
General Questions
Can I visit Vision Specialists Corp. in person?
Currently, we operate online only to serve customers more efficiently. However, our team is always available to assist via email or phone.
How do I contact customer service?
You can reach us by emailing [email protected] or calling our customer support line at 1-818-305-4023 during business hours.
Are your services insured?
While we’re not directly affiliated with insurance companies, we can provide receipts and documentation to help you file reimbursement claims with your provider.