Returns and Exchanges
Our 30-Day Return and Exchange Policy
At Vision Specialists Corp., we want you to be completely satisfied with your purchase. If for any reason you're not, you may return or exchange your eyeglasses, sunglasses, or sealed contact lenses within 30 days of receiving your order.
- For exchanges, we provide a prepaid return shipping label for customers within the continental United States.
- For returns requesting a refund, a $9 shipping fee will be deducted from your refund if a prepaid return label was provided.
- All items must be returned in their original condition and packaging.
To initiate a return or exchange, please contact us or call our Customer Service Department at 1-818-305-4023.
International Returns
For our international customers, please note that return shipping costs are the responsibility of the customer. To arrange a return or exchange, please reach out to our Customer Service team for assistance.
Manufacturer's Warranty
Many of our products come with a manufacturer's warranty against defects. If you believe your item has a manufacturing defect, please contact us within the warranty period to discuss repair or replacement options.
Contact Us
For any questions or further assistance, our Customer Service team is here to help:
- Phone: 1-818-305-4023
- Email: [email protected]
- Business Hours:
- Monday–Thursday: 7:00 am–7:00 pm (Pacific Time)
- Friday: 7:00 am–6:00 pm (Pacific Time)
- Saturday: 8:00 am–5:00 pm (Pacific Time)
- Sunday: Closed